I love feedback. When you run a popular app or open source project like TinaCMS, duplicate issues are a good problem to have – it means people care enough to tell you about bugs or when they have good ideas. Teams I see at other companies see duplicates as noise, something to be swept away
For many years I’ve been talking about user experience, to the point that some people don’t want to show me their new gadget because they don’t want my comments on the user experience. Similar to the concept of “User eXperience” in software design, the “Customer eXperience” is a marketing term with